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Terms & Conditions

1. Pricing


All of our prices are quoted in British Pounds (GBP), including VAT (Value-Added Tax). Product prices are regularly updated when price changes are received from our suppliers. International purchases will be charged in British Pounds and may incur international transaction fees from your bank or financial institution if located outside of the United Kingdom. VAT will not be deducted on international orders.



2. Shipping & delivery


We deliver products throughout the UK and Europe using courier services. Shipping costs are calculated based on the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location. Shipping Destinations: ships to all locations in the UK and EU. For orders outside this region, you will need to go through one of our international sites. Region selection can be made here at our global site



3. Disclaimer


The information on this website is not intended or recommended as a means of diagnosing or treating any physical or mental condition. All matters concerning physical and mental health should be supervised by a health practitioner knowledgeable in treating that particular condition.



4. Customer service


Nuzest is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.



5. Refund policy


If you’d like to return your order for an exchange or refund, it must be received at the address below within 28 working days of the day after it was delivered to your nominated address, carriage paid. View our full Returns & Exchange Policy.



6. Cancelling your order


To cancel an order you have placed with Nuzest Nutrition, contact customer support by email ( or by phone (0114 3122047). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).



7. Security Policy


When purchasing from Nuzest your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our global office at



8. Website


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Website Privacy Statement govern Nuzest UK/Europe’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.



9. Information about us/ general information


The term ‘Nuzest UK/Europe' or 'us' or 'we' refers to the owner of the website whose registered office is Workstation, 15 Paternoster Row, Sheffield, S1 2BX. Nuzest UK/Europe is a trading name of Nuzest Nutrition Ltd, which is a limited company. Our company registration number is 11640941. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:



10. Intellectual property right and license


Your use of the Website and its contents grants no rights to You in relation to Our intellectual property rights including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property rights of third parties in the Website and its contents. You may apply to repurpose our content subject to seeking appropriate permissions from us. To request permission to use content email us on By submitting information, text, photos, graphics or other content to Us via the Website, you grant Us a right to use such materials at Our own discretion including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website.



11. Links to other websites


We often provide links to other websites. These links are provided for Your ease of reference and convenience only. We do not control such third-party websites and are not responsible for their contents. Our inclusion of links does not imply any endorsement of the material contained in such websites or any association with their operators. You acknowledge that We will not be party to any transaction or contract with a third party that You may enter, and We shall not be liable to You in respect of any loss or damage which You may suffer by using those websites. You agree that You will not involve Us in any dispute between you and the third party.



12. Your use of the website/visitor material conduct


You agree that in using the Website You will not: Use the Website in any way that may lead to the encouragement, procurement or carrying out of any criminal activity; Use the Website for any purpose other than Your personal use;Email, transmit or otherwise disseminate any content which is defamatory, obscene, in breach of copyright, vulgar or indecent or m ay have the effect of being harassing; threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals based on religion, gender, sexual orientation, race, ethnicity, age or disability; Advertise or promote third party or Your own products or services including by way of the distribution of 'spam' email; Transfer files that contain viruses, trojans or other harmful programs; and access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Website security measures. We reserve the right to suspend, restrict or terminate Your access to this Website at any time without notice at Our discretion if we have reasonable grounds to believe You have breached any of the restrictions above.



13. Your legal obligations/your promises to us


You confirm that: All information and details provided by You to Us (including on registration) are true, accurate and up to date in all respects and at all times (note that You can update or correct Your personal details at any time by sending an e-mail message to us at; You will comply with the restrictions on Your use of the Website as set out in clause 4 and as set out elsewhere in these Terms; and in relation to any material submitted to or posted on the Website you have the right to do so and have obtained all necessary licences and or approvals. You agree to compensate Us from any claim or damages (including any legal fees in relation to such claim or damages) made by a third party in respect of any matter in relation to or arising from Your use of the Website including any breach or suspected breach of these Terms or Your violation of any law or the rights of a third party.



14. Our legal obligations and limits on liability


Nothing in these Terms shall exclude or limit Our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by us, our employees or agents. We do not accept any liability for damage to Your computer system or loss of data that results from your use of the website and we cannot guarantee that any files that you download are free from viruses, contamination or destructive features. Whilst We use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not warrant that the information on the Website itself will be free from errors or omissions. We do not warrant that the Website will be available uninterrupted and in a fully operating condition. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. All content and services on the Website are provided on an 'as is' and 'as available' basis. We do not make any representation or give any warranty (whether express or implied) in respect of the Website or its content, including, without limitation, any advice given (on a personal or general basis) and statements made by advertisers on or via the Website. Any decisions or action taken by You based on information provided on or via the website are at Your sole discretion and risk and You should obtain individual professional advice where necessary. Nothing in this clause 6 shall restrict Your statutory rights (including Your rights to receive a reasonable standard of service).



15. Security and privacy


Please read Our Privacy Statement which contains important information about the use of Your personal data and other information regarding Your privacy. We will co-operate with any law enforcement authorities or court order requesting or directing Us to disclose the identity of or locate anyone breaching clause 4.1 or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders. There may be other circumstances in which We may be required by law to disclose information about You or Your use of the Website.



16. Changes to these terms


We are constantly looking for new ways to improve this website. We therefore reserve the right to amend these Terms at any time. All such changes will take effect once they have been posted on the Website and you will be deemed to have accepted any such changes by your use of the Website from such time.



17. Severance


If any provision of these Terms is found by a court or a regulator to be invalid or unenforceable the other provisions shall continue to apply.



18. Governing law and jurisdiction


In the event of any dispute between You and Us concerning these Terms, the laws of England and Wales will apply. If You wish to take court proceedings against Us You must do so within England and Wales.

These Terms were last updated on the 17 December 2019. This disclaimer is prepared under and shall be governed by UK law.