HOW LONG WILL IT TAKE FOR MY GOODS TO REACH ME?
Shipping costs are calculated based on the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
**IMPORTANT EU SHIPPING UPDATE**
As a result of Brexit, there has been an increase in duties and shipping fees to European customers. Nuzest currently ships orders from our warehouse in the UK. Until all the costs of shipping into Europe are known, we will cover all these extra costs in getting our goods to our customers. If contacted by any courier companies or freight forwarders for duty payments, please contact us to resolve. Our team is working hard to provide a permanent solution in Europe on this.
UK Standard – There may be a delay on your order as a result of couriers experiencing delays due to the Coronavirus situation.
With all orders you will be sent a tracking link via email so that you can keep track of your order at all times.
Whilst we aim to process your order promptly and despatch within 1 working day, we are experiencing high volumes of orders and some orders may take longer. If you have not received your order within 10 working days, please contact us at firstname.lastname@example.org
Next Day delivery – We are suspending the guaranteed delivery service at the moment, due to our delivery partners experiencing delays as a result of the Coronavirus (COVID-19) situation.
Europe – We aim to dispatch all orders within 24hrs of purchase. Delivery to Europe can take 3-7days.
We are still experiencing customs delays that are out of our control due to Brexit and COVID 19 restrictions. If your delivery is not with you within 7 days and you have not been contacted about a delay, please contact us at email@example.com so we can investigate the delay.
Due to some restrictions in European countries we are currently unable to guarantee delivery to all European addresses. Please contact us if you would place an order to a European country and we’ll check the availability at that time.
Changes to our delivery procedure
Items requiring signatures - In order to protect customers and staff, our delivery partners are minimising contact during delivery. The courier will not be handing over hand-held devices to customers to capture signatures but instead will log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, the courier will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
WHAT IS YOUR REFUND POLICY?
We always value your feedback on our product and if there is anything wrong with it we are happy to offer you a full refund. Given the high standards we expect from our products, we ask that you fill in our survey to help us determine any defect. We will also have the product tested against other products in the particular batch. If a defect is found, we will issue you a refund. Please contact us on firstname.lastname@example.org.
CAN I CANCEL AN ORDER?
If for some reason you need to cancel your order, please email us at email@example.com, if we have not dispatched the product we may be able to ref und your money. If you need to make changes to your order you can also go through the same process.
MY DELIVERY SHOULD HAVE ARRIVED BY NOW, IS THERE A WAY I CAN TRACK IT?
If you think your goods should have arrived you can email us on firstname.lastname@example.org and we will chase it up for you. How can I be sure that my order has gone through? You will receive a confirmation email shortly after placing your order and making payment. Your order confirmation will be sent to the email address supplied. If you didn't receive an order confirmation and are concerned your order didn't go through, you can email us at email@example.com and we'll have a look for it and get back to you.
I DON'T LIVE IN THE UK - CAN I STILL ORDER FROM YOU?
www.nuzest.co.uk ships to the UK and Europe.