WHAT IS YOUR REFUND POLICY?
We always value your feedback on our product and if there is anything wrong with it we are happy to offer you a full refund. Given the high standards we expect from our products, we ask that you fill in our survey to help us determine any defect. We will also have the product tested against other products in the particular batch. If a defect is found, we will issue you a refund. Please contact us on firstname.lastname@example.org.
CAN I CANCEL AN ORDER?
If for some reason you need to cancel your order, please email us at email@example.com, if we have not dispatched the product we may be able to ref und your money. If you need to make changes to your order you can also go through the same process.
HOW LONG WILL IT TAKE FOR MY GOODS TO REACH ME?
We will look to pack your order either the day we receive it or the next day, depending on the time you placed your order. We deliver products throughout the UK and Europe using courier services. Shipping costs are calculated based on the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be adde d to the order total before checkout. Orders are dispatched within 2 business days and shipping times are estimated at between 3 - 7 business days depending on your location.
MY DELIVERY SHOULD HAVE ARRIVED BY NOW, IS THERE A WAY I CAN TRACK IT?
If you think your goods should have arrived you can email us on firstname.lastname@example.org and we will chase it up for you. How can I be sure that my order has gone through? You will receive a confirmation email shortly after placing your order and making payment. Your order confirmation will be sent to the email address supplied. If you didn't receive an order confirmation and are concerned your order didn't go through, you can email us at email@example.com and we'll have a look for it and get back to you.
I DON'T LIVE IN THE UK - CAN I STILL ORDER FROM YOU?
www.nuzest.co.uk ships to all locations in the UK and EU. For orders outside this region, you will need to go through one of our international sites. Region selection can be made here at our global site www.nuzest.com